In active listening, the listener shows the speaker that they are really listening and understanding their messages. But it is not only about communicative action, but about feeling interest and empathy for the speaker.
Carl Rogers is the developer of these techniques that highlight the emotional part of communication. The study reveals how you can get a person to show interest in what you are saying and how this method generates immediate response from the listener.
Although it is necessary for human beings to maintain good communication at all times, active listening becomes more important in some sectors, such as medicine, education and psychology. Nor can we forget the sectors where problems must be solved and conflicts managed, such as politics and the judicial area.
Examples of active listening
- Quickly recognize verbal and body language of people.
- Indicate to the other that you are actually listening, with gestures with the head, with the hands, etc.
- Show empathy with our responses.
- Summarize the words of the sender without modifying the meaning of his messages.
- Do not interrupt the interlocutor, and if you do, apologize for it.
- Don’t make fun of the other’s arguments.
- Mention how you have felt about what the other person has expressed.
- Validate the message or respectfully refute it if you disagree.
- Don’t be distracted while the other person is talking.
- Some people need the other to give them a reason to feel that they were heard.
- Tell the other person that you love listening and talking to them.
- Ask questions about the topic to learn more.
- Don’t use sarcasm to interact with the speaker.
- Avoid interrupting to contradict everything. It may be a sign that you are just waiting for an opportunity to upset the other person.
- Be polite if the subject is sensitive or important to the person in question.
- Don’t skip answers if people are asking us.
- Do not make facial gestures of contempt.
- Not saying how to speak or say things when it is not the point.
- Do not pretend that the other person does not interact while you speak.
- Ask the other person what their interests, objectives or any other factor that has to do with the topic are.